We are committed to delivering your orders safely and efficiently. This Shipping Policy explains how we process, prepare, dispatch, and deliver orders placed through our website.
Last updated: August 2026
Orders are processed after payment has been successfully received and the order details have been confirmed.
Orders are normally prepared for dispatch during our regular business days. Processing times may vary depending on product availability, order volume, holidays, or other circumstances.
Orders are processed after payment confirmation.
Orders may be delayed during public holidays or peak periods.
Customers will be contacted if additional information is required.
We may use different delivery services depending on the destination, order size, product availability, and delivery requirements.
Standard Delivery
A convenient delivery option for regular
domestic orders.
International Delivery
Available for selected destinations where
international shipping is offered.
Delivery Availability
Shipping availability may vary depending
on the destination and local delivery
restrictions.
Delivery times depend on the destination, selected shipping method, courier availability, and other factors affecting transportation.
Any delivery timeframe displayed during checkout should be considered an estimated timeframe rather than a guaranteed delivery date unless otherwise stated.
Delivery estimates begin after the order has been dispatched.
Weekends and public holidays may affect delivery times.
Remote or difficult-to-reach destinations may require additional time.
Shipping charges, where applicable, will be calculated based on factors such as the delivery destination, order size, package weight, selected delivery method, and applicable courier charges.
Any applicable shipping charges will normally be displayed during the ordering or checkout process before the order is completed.
Shipping charges may vary depending on the destination and delivery service selected.
International shipping may be available for selected countries and destinations. International orders may be subject to additional delivery requirements.
Delivery availability varies by country.
Customs clearance may affect delivery times.
Import duties, taxes, or customs charges may apply.
Customers are responsible for complying with applicable import requirements.
Where tracking is available, tracking information may be provided once your order has been dispatched and the courier has registered the shipment.
Tracking information may take some time to become active after dispatch. Please allow reasonable time for the courier system to update.
Please use the tracking information provided to monitor the progress of your shipment.
Customers are responsible for providing complete and accurate delivery information when placing an order.
Provide a complete delivery address.
Provide a valid contact number where possible.
Ensure your email address is entered correctly for order communications.
We may not be responsible for delays, additional delivery charges, or failed delivery resulting from incorrect or incomplete information supplied by the customer.
If a delivery cannot be completed because nobody is available to receive the order, the address is incorrect, or the courier is otherwise unable to complete delivery, the courier may attempt redelivery or return the package.
Additional delivery arrangements or charges may apply depending on the circumstances.
If your package appears damaged when delivered, please inspect the contents and contact us as soon as possible if the product has been affected.
Keep the original packaging where possible.
Take photographs of visible damage where appropriate.
Contact our customer service team with your order details.
While we make reasonable efforts to ensure orders are dispatched and delivered within the expected timeframe, delays may occasionally occur.
Delays may result from severe weather, transport disruptions, customs procedures, public holidays, courier issues, incorrect addresses, or other circumstances beyond our reasonable control.
Estimated delivery dates are not guaranteed unless expressly stated otherwise.
If you have questions about your order, delivery status, shipping destination, or a delivery issue, please contact our customer service team.
We may update this Shipping Policy from time to time to reflect changes to our delivery services, courier arrangements, business practices, or applicable requirements.
Any updated version will be published on this page with a revised update date. We encourage customers to review this policy periodically.
We work to ensure every order is carefully prepared, securely packaged, and delivered to you as safely and efficiently as possible.
