We want you to be happy with your purchase. This Refund Policy explains when returns, refunds, replacements, and exchanges may be available for products purchased through our website.
Last updated: August 2026
We accept refund or replacement requests for eligible products where the product has arrived damaged, defective, incorrect, or does not match the order placed through our website.
To help us resolve the issue quickly, customers should contact us as soon as possible after receiving their order.
The product was damaged during delivery.
The wrong product was delivered.
The product is defective or unsuitable for use.
The order received differs materially from the order placed.
Certain situations may not qualify for a refund or replacement. This may include products that have been opened, used, damaged after delivery, or stored incorrectly after being received.
Products damaged after delivery due to improper handling or storage.
Products that have been consumed or substantially used.
Requests submitted outside the applicable return period.
Changes of mind where the product is not eligible for return.
If your order arrives damaged, incomplete, or contains an incorrect product, please contact us before disposing of the product or packaging.
We may request photographs or other information relating to the product and packaging so that we can assess the issue and determine the appropriate resolution.
Provide clear photographs of damaged products where applicable.
Keep the original packaging until the issue has been reviewed.
Contact us with your order details and a description of the issue.
To request a refund, replacement, or exchange, please contact our customer service team with the relevant order information.
Provide your order number and contact details.
Explain the reason for the refund or replacement request.
Provide photographs or supporting information if requested.
Wait for our team to review your request and confirm the next steps.
Where a refund is approved, the refund will generally be processed using the original payment method where possible.
The time required for the refunded amount to appear in your account may depend on your bank, card provider, payment service, or other financial institution.
Refunds may be returned to the original payment method.
Processing times may vary depending on the payment provider.
Where appropriate, we may offer a replacement product instead of a refund. Replacement requests are subject to product availability.
If the requested product is unavailable, we may offer an alternative resolution, which may include a refund where applicable.
Where a return is approved because we supplied an incorrect, damaged, or defective product, we will determine the appropriate arrangements for the return or replacement.
For other types of returns, any applicable return delivery costs may be the responsibility of the customer, subject to applicable law and the circumstances of the return.
Once your request has been reviewed and approved, we will initiate the applicable refund or replacement process.
Please allow reasonable processing time for the refund to be completed. Banking and payment processing times may vary and are outside our direct control.
If you have not received an approved refund after the expected processing period, please contact us so we can assist you.
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Cancellation requests may not be possible once an order has been processed, packed, dispatched, or otherwise prepared for delivery.
Our products should be stored according to the storage instructions provided on the packaging or product information.
We cannot generally accept responsibility for product deterioration caused by incorrect storage, exposure to unsuitable conditions, or handling after delivery.
If you believe your order qualifies for a refund, replacement, or exchange, please contact our team with your order details and a description of the issue.
We may update this Refund Policy from time to time to reflect changes to our products, services, business practices, or applicable requirements.
Any updated version will be published on this page with a revised update date. We encourage you to review this policy periodically.
We are committed to handling refund and replacement requests fairly and providing a straightforward customer experience.
